Cancellation and Refund

Cancellation, Exchange & Refund Policy

    • In case of dissatisfaction from our services, or the client’s willingness to cancel their contribution and request a refund of their contribution in donation or otherwise, he/she has the liberty to do so. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy & Refund process

    • The person needs to place a call at the given contact number +91-700-488-1612 within 2 days from the date of their donation/contribution to the organisation. Also the person should drop us an email at info@mhem.in, stating the details of their transaction, along with a descriptive reason behind the same. Once cancellation request has been made with us, the refund amount will be reflecting in the receiver’s account within 5-7 days of approval from the concerned authorities.
    • It will be extremely favourable if the transaction receipt can be shared in the same mail requesting for refund of the made donation. The bank account details for the refund, in all cases will be the same from which account the organisation received the donation.
    • In any case of negotiation required regarding the credentials, it is advised to have an online/on-call interaction to check whether there could be any possibility of flexibility in the credentials.
    • *Please note that www.mhem.in – Cancellation & Refund Policy* does not apply to the anonymous donations made on our website for the organisation. The credentials obtained with an anonymous donation, are stored under confidentiality and therefore cannot be negotiated anyhow.
    • *Any errors made from the user’s end in any form, or at any level of the process of cancellation & refund, the organisation www.mhem.in is not responsible for the same.
    • *www.mhem.in holds the right to question about the reason behind the cancellation/refund for future references and also as positive motivation on how to get better.
    • *Please note that the Payment Gateway charges will not be included in the refund.

Refund Procedure

  • We shall initiate Bank Transfer, DD or cheque. Most preferably the transaction will be made using the same Payment Gateway Platform as was used by the donor for his/her donation to the organisation.
  • **The final refunds will be made after deducting the taxes applied.
  • *www.mhmindia.org holds the right to question about the reason behind the cancellation/refund for future references and also as positive motivation on how to get better.